Refund

Refund Policy for Plafont

Effective 13 November 2024

We are committed to ensuring your complete satisfaction with our product and your overall experience. We recognize that there may be occasions when you need to request a refund. We would appreciate it if you could take a moment to review our refund policy outlined below.

1. Eligibility for Refund:

Refunds can be requested within 3 days of the purchase date.
To qualify for a refund, the user must provide evidence of a legitimate problem with the functionality of the template.

2. Conditions for Refund:

Refunds will be evaluated if technical problems or failures that hinder access to key features of the program continue for more than a reasonable timeframe, which should not exceed 3 days.
Refunds will not be issued for reasons such as a change of mind or improper use of the program.

3. How to Requesting a Refund:

Users need to reach out to our support team at hi@farismuhtadi.com during the eligible timeframe to start a refund request.
A detailed explanation of the issue along with any supporting documents may be necessary.

4. Decision and Processing:

Refund requests will be reviewed by our team within 7 days from the date of request.
Approved refunds (20% of price) will be processed through the original payment method or another one if we faced any problem.

Policy Changes:

We reserve the right to modify this refund policy at any time. Changes will be effective immediately.